Brandon Taylor

Professional Experience

1. IT Systems Engineer

   Unified Technologies

   Apr 2026 —to Present

   • Implement and support Microsoft 365, Azure, virtualization, and disaster recovery solutions.
   • Plan and deliver technology projects, including scopes of work, work breakdown structures, and bills of materials.
   • Manage Windows and Linux server environments, SQL services, and network security products.
   • Support Active Directory, Exchange, and cloud platform migrations.
   • Configure and troubleshoot firewalls, switches, routers, and virtualized environments.
   • Document client systems and resolve escalated technical issues.

2. Professional Services / Cloud & Security Project Engineer

   CisCom Solutions

   Jul 2025 —to Apr 2026

   • Deployed Microsoft 365, Azure, VMware, and disaster recovery solutions with 98%+ client satisfaction.
   • Performed project management tasks, including generation of scopes of work, breakdown structures, and bill of materials.
   • Led complex migrations of Active Directory, Exchange, and cloud platforms with zero unplanned downtime.
   • Documented client configurations, reducing incident resolution time by approx. 30% and improved Support Services confidence.
   • Maintained infrastructure across Windows & Linux Server, SQL, Azure, and network security products within the Cisco and Ubiquiti ecosystem.
   • Conducted annual business reviews with customer and account representatives to address pain points and attain revenue opportunities.
   • Resolved escalated infrastructure issues during on-call rotations while mentoring junior staff.

3. Technical Services / System Engineer

   CisCom Solutions

   Feb 2025 —to Jul 2025

   • Ensured penetration testing and vulnerability assessment continuity for client infrastructure.
   • BCDR planning and implementation for small to medium-sized businesses.
   • Managed and maintained virtualized environments using VMware and Hyper-V/Failover Clustering.
   • Configured and supported network infrastructure, including firewalls, switches, and routers.
   • Provided advanced troubleshooting and support for Windows Server environments.

4. Platform Engineer

   LightChange Technologies

   Jul 2022 —to Feb 2025

   • Elevated Kubernetes environments by implementing best practices, resulting in 99.999% uptime.
   • Enhanced security posture by implementing Kubernetes RBAC roles and least privilege.
   • Led organizational efforts to expand DevOps service offerings to multiple customers, leading to an increased revenue of more than $150,000.
   • Migrated to Terraform resource definitions to enhance system portability and simplified maintenance.
   • Invented novel network scanning software that dedicated and reported unknown TLS certificates across networks.
   • Directed seamless migration to high resilience environment leveraging HA Proxy.
   • Augmented Bind9 to handle high-throughput DNS resolution for multiple Kentucky-based ISPs.
   • Performed on-premises Exchange migrations to Microsoft Exchange Online.

5. Manager, Support Services

   Indiana University Southeast

   Apr 2021 —to Jul 2022

   • Developed widely used application that integrated and extended inventory system to subsidize several missing features.
   • Led team efforts to revolutionize ticket resolution strategies, resulting in a 52% reduction in ticket resolution time.
   • Achieved a historical low support request time-to-close of 2 minutes and 34 seconds.
   • Hired and mentored part-time staff, leading to a 43% increase in employee retention.
   • Orchestrated annual computer sales that reclaimed thousands of dollars in revenue, which allowed for equipment refreshment.

6. Project Manager

   Indiana University Southeast

   Nov 2016 —to Apr 2021

   • Invented novel software that interacts with SCCM to automate device lifecycle management and department-based software compliance.
   • Leveraged automation technologies to improve the efficiency of student devices.
   • Managed campus-wide projects for refactoring room design, improved student engagement, and more.
   • Introduced the upgrade of software that reduced the ecological footprint of the university's electric by 10-20%.
   • Introduced and reviewed device policies that cut printer-related support requests by 50%.

7. Network Analyst

   Data Strategy

   Aug 2014 —to Nov 2016

   • Wrote an in-house software similar to Intune, leveraging Go and Batch scripting, to automate system cloning, directly integrating with Active Directory.
   • Spearheaded the upkeep of internal systems which eliminated internal support requests entirely.
   • Monitored and analyzed customer systems and prevented 4 disaster-level events.
   • Performed onsite services, such as the replacement of UPS batteries, and rerouting cabling for networking closets.

Technical Skills

Education