( Brandon Taylor )

Cloud Architect / DevOps Engineer / Entrepreneur

Fueled by coffee, driven by ambititon.
A Little About Me

Throughout my career, I have had the opportunity to assume diverse roles encompassing a broad spectrum of responsibilities. It began in 2014 when I started as a Network Analyst at a NOC. Subsequently, I transitioned to the position of Manager of Support Services at a statewide University. In 2022, I assumed the role of Technology Solutions Engineer and was quickly promoted to Cloud Architect and Senior DevOps Engineer at a managed service provider that is poised for expansion into the DevOps sector.

Being a developer, I stay curious. I strive for knowledge, and seek new and exciting ways in which I can grow. Today, I often find myself working in high reslience environments, such as Azure Kubernetes and cloud data storage solutions, such as MongoDB Atlas or Azure Cosmos DB. I also often lead the charge in implementing reliable disaster recovery technologies, such as Veeam.

When I don't have my head stuck in the clouds, however, I enjoy camping under the stars, and spending time with my wife and our daughter.

Highlights of my Career
Jul 2022 - Present
  • Led organizational effort to grow our DevOps and Cloud Architecture offerings.
  • Directed seamless implementation of high resiliency environments, enhancing system and application performance to 99.999% uptime.
  • Orchestrated no downtime migration of legacy systems to high resilience environments.
  • Planned and developed MSP-powering technology by leveraging Nuxt 3, Tailwind, MongoDB, and RabbitMQ.
  • Azure
  • Kubernetes
  • Cloud Architecture
  • Nagios
  • Full-Stack DevOps
  • CI/CD
  • Vue.js
  • Nuxt
  • .NET
Apr 2021 - Jul 2022
Manager of Support ServicesIndiana University
  • Led team efforts to revolutionize ticket resolution strategies, resulting in a 52% reduction in ticket resolution time.
  • Achieved a historical low support request time-to-close of 2 minutes and 34 seconds.
  • Hired and mentored part time staff, leading to a 43% increase in employee retention.
  • Orchestrated annual computer sales that reclaimed thousands of dollars in revenue, which allowed for equipment refreshment.
  • Leadersgip
  • Auditing
  • Project Management
  • Polycom Telephony
  • SCCM / Jamf
Nov 2016 - Apr 2021
  • Introduced the upgrade of software that reduced the ecological footprint of the university's electric by 10-20%.
  • Performed regular device imaging throughout classroom devices to improve user experience, which resulted in a reduction of performance-related tickets by ~70%.
  • Introduced and reviewed device policies that cut printer-related support requests by 50%.
  • Team Management
  • IT Support
  • Project Management
Aug 2014 - Nov 2016
Network AnalystTrace3 (formally Data Strategy)
  • Spearhearded the upkeep of internal systems which eliminiated internal support requests entirely.
  • Monitored and analyzed customer systems and prevented four disaster-level events.
  • Performed onsite services, such as the replacement of UPS batteries, and rerouting the cabling for networking closets.
  • Network Monitoring
  • Performance Optimization
  • Cisco UCM
Want to Reach Out?

If you have a proposal, a question, or just want to say hi, I'd love to hear from you.

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© 2024 Brandon Taylor