Throughout my career, I have had the opportunity to assume diverse roles encompassing a broad spectrum of responsibilities. It began in 2014 when I started as a Network Analyst at a NOC. Subsequently, I transitioned to the position of Manager of Support Services at a statewide University. In 2022, I assumed the role of Technology Solutions Engineer and was quickly promoted to Cloud Architect and Senior DevOps Engineer at a managed service provider that is poised for expansion into the DevOps sector.
Being a developer, I stay curious. I strive for knowledge, and seek new and exciting ways in which I can grow. Today, I often find myself working in high resilience environments, such as Kubernetes and cloud data storage solutions, such as MongoDB or Azure Cosmos DB. I also often lead the charge in implementing reliable disaster recovery technologies, such as Veeam.
When I don't have my head stuck in the clouds, however, I enjoy camping under the stars, and spending time with my wife and our daughter.
- Led organizational effort to grow our DevOps and Cloud Architecture offerings.
- Directed seamless implementation of high resilience environments, enhancing system and application performance to 99.999% uptime.
- Planned and developed MSP-powering technology by harnessing Nuxt 3, Tailwind, MongoDB, and RabbitMQ.
- Orchestrated zero-downtime migration of legacy systems to high resilience environments.
- Leveraged Kubernetes to empower client growth, streamlined performance, and reduced budget expenditure by 45%.
- Azure
- Azure DevOps
- Kubernetes
- CI/CD
- Cloud Architecture
- Nagios
- Vue / Nuxt.js
- React / Next.js
- Angular.js
- MongoDB
- Developed widely-used application that integrated and extended an existing inventory system to subsidize several missing features, such as duplicate detection.
- Led team efforts to revolutionize ticket resolution strategies, resulting in a 52% reduction in ticket resolution time.
- Achieved a historical low support request time-to-close of 2 minutes and 34 seconds.
- Hired and mentored part time staff, leading to a 43% increase in employee retention.
- Orchestrated annual computer sales that reclaimed thousands of dollars in revenue, which allowed for equipment refreshment.
- Leadership
- Compliance Auditing
- Project Management
- Polycom Telephony
- SCCM / Jamf
- Windows Server
- Ubuntu
- Red Hat
- Frontend Design
- JavaScript
- Python
- Go
- Invented novel software that interacts with SCCM to automate device lifecycle management and department-based software compliance.
- Leveraged automation technologies to improve the efficiency of student devices.
- Introduced the upgrade of software that reduced the ecological footprint of the university's electric by 10-20%.
- Performed regular device imaging throughout classrooms to improve user experience, which resulted in a reduction of performance-related tickets by ~70%.
- Introduced and reviewed device policies that cut printer-related support requests by 50%.
- Python
- Go
- Team Management
- IT Support
- Project Management
- Audio/Visual
- Extron/Crestron
- Wrote software leveraging Go and Batch scripting to automate system cloning, directly integrating with Active Directory.
- Spearhearded the upkeep of internal systems which eliminiated internal support requests entirely.
- Monitored and analyzed customer systems and prevented four disaster-level events.
- Performed onsite services, such as the replacement of UPS batteries, and rerouting cabling for networking closets.
- Go
- Network Monitoring
- Streamline Infrastructure
- Cisco UCM
- Disaster Recovery